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Frequently Asked Questions

FAQS

Can I "opt out" of the U-Pass program?
All students, with limited exceptions, who pay Capilano Students' Union fees and attend classes at the North Vancouver campus will be assessed a mandatory U-Pass BC fee.

Can I "opt in" to the U-Pass program?
No, students may not opt in to the program.

When can I start using my U-Pass?
Each monthly pass is valid only for the month to which it applies.

Who determines the cost of the U-Pass?
The U-Pass cost is determined by TransLink and was approved by the Capilano Students’ Union student referendum.

When is the U-Pass fee assessed?
The full U-Pass fee ($120) is assessed upon registration each term.

Under what circumstances would I be entitled to a refund?
The fee may be reversed if all credit courses are dropped by the end of the Add/Drop period.  The full U-Pass fee ($120) is assessed upon registration each term.

Who is ineligibe for the U-Pass?
The following are automatically exempt:

  • Any student who is not assessed Capilano Students' Union fees.
  • Employees, even if they are also students in credit courses.
  • Students of non-credit Continuing Education courses.
  • Online and off campus students

Is my personal information protected?
Capilano University gathers and maintains personal information for the purposes of providing identification, services and other fundamental activities related to your being a member of the University community. The use of any personal information collected by the University is governed by the Freedom of Information and Protection of Privacy Act of the Province of British Columbia.

How do I obtain more transit information?
Please see TransLink for transit information and Trip Planner. If you have a Customer Service issue, TransLinkCustomer Relations can be reached at (604) 953-3040, between 8:00am and 4:00pm Monday – Friday, or online at TransLink Customer Comment.

Next Bus: Send a text message to "33333" with the 5-digit number found at your bus stop sign to receive a schedule of the next six buses texted directly to your mobile phone.

Google Maps and TransLink Trip Planner now allows you to plan your transit trip in Metro Vancouver with Google Transit.

Can I claim my transit costs in my income tax return?
You can claim a non-refundable transit tax credit based on your annual U-Pass fee assessments. Students who have been assessed a U-Pass fee can download and print a statement from their student account that shows the U-Pass charge and payment. For more detailed information, please visit

What if I’m a senior enrolled in credit courses at Capilano?
If you are enrolled in at least one credit course, you will be entitled to a U-Pass.

If you have a non-transferable TransLink transit pass or a government or BC Bus Pass, you may request to be exempt from the U-Pass BC Program each term you are enrolled and eligible for the program. Please see U-Pass Exemption for instructions on how to apply for an exemption.