About the U-Pass
The U-Pass BC Story at Capilano
In October of 2007, Capilano University students voted 87% in favour of the U-Pass program and the referendum enjoyed a high voter turnout during the week of October 1st to 5th, 2007.
On June 9th, 2010, the BC Provincial Government and TransLink officially announced the creation of the U-Pass BC Program, expanding access to the program to all publicly funded post-secondary institutions in the Province and creating the most comprehensive student transit program in Canada. The new program took effect September 1, 2011.
How do I get my U-Pass BC?
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register for your credit course(s),
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pay your tuition fees in full before the fee payment deadline (or have a fee deferral in place)
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obtain a valid student id card (CapCard)
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go to one of the 4 dispensing stations, swipe your CapCard and receive a pass
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sign your pass on the reverse
Where are the Dispensing Stations?
There are 4 dispensing stations: 2 are located in the Food Court and 2 are located in the Library building (hallway just down from the main Library doors).
How do I obtain the following month's U-Pass BC?
Each U-Pass BC is only valid for the calendar month indicated on the front. The U-Pass BC for the next month will be made available at the dispensers from 11:00am on the 20th (or next business day) of each month. The U-Pass BC for each month is available for pick-up during the following dates:
May (April 20 - May 21)
June (May 21 - June 20)
July (June 20 - July 20)
August (July 20 - August 20)
What is the cost of the Capilanou U-Pass BC?
The cost is $120 per term payable at the time registration fees are due.
How do I use my U-Pass BC?
Each U-Pass BC will be valid for the calendar month indicated on the front of the pass. Students will need to carry both the U-Pass BC and a valid Capilano student id card at all times when using transit. You may be asked to present them to TransLink representatives upon request.
Upon receipt of your U-Pass BC, please fill in your name on the back of the pass.
What if my U-Pass is lost, stolen, damaged or defective?
Lost or Stolen: If you have lost your U-Pass BC, first check with the Library and then the CapCard/U-Pass Centre to see if it has been turned in. If not, please follow the process below.
The cost of replacement is $35.00. Pay the replacement fee at the Cashiers' offices first and then attend the CapCard/U-Pass Centre to receive a new pass.Students are limited to one replacement per semester. If you subsequently lose another pass in the same semester, you will be required to pay regular fares for the remainder of that month. Note that only a limited number of replacement passes are available each month.
Damaged: The cost of replacement is $10.00. You must return the damaged pass. Pay the replacement fee at the Cashiers' offices first and then attend the CapCard/U-Pass Centre to receive a new pass.
Defective: There is no cost to replace a defective pass. You must return the defective pass.
Troubleshooting
For questions regarding eligibility and denied access at U-Pass dispensing stations:
Cashiers’ Offices
Birch Building BR214
604-984-1786
finservices@capilanou.ca
General Information and Lost/Stolen Replacement:
CapCard/U-Pass Centre
Arbutus Building AR018
604-984-1725
capcard@capilanou.ca
