FAQs
Last updated: July 2010
IMPORTANT: Note that all references within this documentation to "capcollege.bc.ca" must be read as "capilanou.ca", effective immediately.
Also on this page:
READ ME! - Important tips for making campus computer life easy.
Network Issues
My "Capilano Programs" has disappeared from the Start menu (Banner, etc)Where can I find a wired network connection?
How to check if you are logged in to the network
What are servers and what do they do?
How do I obtain a network account?
Request notification of planned network maintenance
Internet Issues
How do I get to Frontlines from off-campus?What is phishing?
How do I get rid of popups/spyware?
Why can't I access a particular website?
Computer Acting Up?
Am I getting a new computer?Our printer is out of toner. Who do we call?
I can't print! What do I do?
Illegal operations
Basic Computer Questions
How do I move or resize windows on my screen?Copying Files - Mac
Copying Files - Windows
Deleting Files - Windows
Deleting Files - Mac
IT Services Department
Our commitment to protecting your privacyIT Services Chargeback Policy
IT Services Charges and Rates
IT Services Chargeback Process
How does IT Services handle a trouble call?
External Help Resources
Help for Microsoft Office
Note: IT Services is not responsible for the content of external webpages.
