About Us

IT Services at Capilano University is aligned with the University’s mission of enabling students to succeed.

Capilano University relies on Information Technology for its teaching, learning, research and administration. The IT Services team provides IT-related services to students, faculty and staff.

The quality of our IT services to staff and students is fundamental to the successful operation of the University and its capacity to achieve its strategic objectives.

IT Services is responsible for planning and provision of central IT services at the University and facilitating the delivery of IT services across the University’s divisions. The University offers a wide variety of technical services that are intended to enhance student, faculty and staff experience.

Currently, IT Services at Capilano is undertaking major Transformation projects intended to ensure we create an IT Service Organization that provides a cost effective University wide consistent, responsive, secure and flexible IT service to all students, faculty and staff. As part of IT Services Transformational projects, IT Services has successfully implemented an initiative to establish a Single Point of Contact through an IT Service Desk through our IT Service Excellence Framework.

IT Service Desk is responsible for the client-focused interface for day-to-day IT support to the whole of the University community. The IT Service Desk team is currently undergoing a transition to develop Service Management Services for students and staff whilst fostering a culture of qualitative customer service. Our aim is to provide cost effective, responsive and consistent University-wide services.

IT Service Desk can be contacted via various channels, please click here to see the details.