OLD Webmail HELP! For Applicants & Students
Having Trouble? Read this first! If you're still having problems, contact the Registrar's Office.
What is My E-mail Address?
Your e-mail address is firstnamelastname@my.capilanou.ca (with exceptions explained below). You can see your exact e-mail address by logging in to the Student Information Web Service and accessing the View E-mail Addresses option under the Personal Information menu.About Student Webmail
- Your Capilano University webmail account is created when an application for admission to a credit program is received by the University.
- The account remains active for 18 months from the date of the most recent application for admission.
- The account remains active for 280 days from the end of the last class in which the student was registered and attended - whichever is greater.
Note: webmail accounts will be deactivated without warning.
- Access to student email is strictly via webmail, using any standard browser.
- There is no need to configure settings for mail servers, etc.
- Forwarding your e-mail to an external account is strongly discouraged. We cannot guarantee that you will receive important University material from Registration, instructors, etc.
- Your User ID is in the format firstnamelastname, to a maximum of 20 characters.
- Example User IDs:
- John Smith - johnsmith
- another John Smith - johnsmith2
- Vincent van Gogh - vincentvangogh
- Exceptions:
- spaces, hyphens and apostrophes in compound names are removed
- if two identical user names exist, a number is added to the end of the User ID as with the above "John Smith" example.
- User IDs are limited to 20 characters, so long names will be truncated.
You can see your User ID by logging in to the Student Information Web Service and accessing the View User ID option under the Personal Information menu.
- Example User IDs:
- Each account has a maximum of 10 MB disk space.
- If the limit is exceeded, no mail can be received or sent until enough items are deleted to get below the limit. Hint: items with attachments take up the most space!
How to Use Student Webmail
The methods for sending and managing e-mail are very similar to most popular e-mail programs. The default view is your Inbox; other views such as 'Sent' and 'Drafts' are available by clicking on the icons along the left side of the page.
After logging in to webmail, access online help by clicking the word 'Help' at the top right of the screen to learn about the features available. Webmail can be customized by clicking the word 'Settings' at the top right of the screen. Your 6-character Personal Identification Number (PIN) for webmail is the same PIN as is used for the Student Information Web Service login.
